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Posted 16 May, 2019

Customer Service Advisor

Samantha Callan
Edinburgh, United Kingdom Contractor
£10.07 per Hour
Reference: SC1405

Blue Arrow is currently recruiting on behalf of our client for Customer Service Advisors based at Dalkeith Road, Edinburgh. Pay Rate: £10.07ph ...

Blue Arrow is currently recruiting on behalf of our client for Customer Service Advisors based at Dalkeith Road, Edinburgh.

Pay Rate: £10.07ph
Contract Term: Temporary (6 months - with the strong possibility of extension)
Working Times: Rotational
Monday to Friday 8am to 6pm, occasional Saturday morning

Benefits:

Full 4-6 weeks of paid training
Competitive pay rate/Pay progression
Overtime and bonus incentives
Instant access to Blue Arrows online training portal
Instant access to online retail discounts
Annual Bonus


Whether you are looking for a steady income, job security or career development this opportunity with a well-known Banking Group has it all.

You do not need any formal qualifications to be a customer service advisor, just a good communication skills and knowledge of basic Microsoft Word, Excel and familiarity with using the internet. Your personal skills are much more important for a role like this, we are looking for people who are proactive, self-motivated and keen to learn.

Previous telephone experience would be ideal but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor.

Role Focused Skills

  • Complete telephony, digital and admin-based tasks to service customer queries
  • Take ownership of customer problems, solving them at first point of contact and escalate when required
  • Deal with customer data ethically and in accordance with the FSA requirements
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Personally contribute to an environment where colleagues want to work and customers feel valued
  • Provide a high-quality service to customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks

General Skills

  • Excellent communication - oral and written
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Positive and approachable manner
  • Team player
  • Previous telephone & customer service experience


If you would like to take the next step in your career, apply now!

This listing expired on 15 Jun. Applications are no longer accepted.

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