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Group Reservations Agent

Employer
Principal
Location
Edinburgh
Closing date
14 Nov 2018

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About us

Built in the 18th century, The Principal Edinburgh, George Street is a magnificent Hotel steeped in history, providing an ideal base for both business and leisure in its 240 bedrooms and 7 meeting rooms. The property has recently undergone a significant capital investment under the banner of The Principal Hotel Company which has re-establish The Principal Edinburgh, George Street as a leading hotel with a strong portfolio of food & drink concepts to suit a variety of needs and budgets.

Your day to day

As our Reservations Agent, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales. Ensuring all guests and potential guests receive a polite, professional and efficient service will be one of your main responsibilities, and you’ll work with the rest of the hotel team to ensure that all contact with customers and guests transpires to become a reflection of the hotel’s consistent delivery of the highest quality standards of product and service.

What we need from you

A background in hospitality alongside experience in both group reservations as well as individual reservations is essential. We are looking for someone with strong communication skills who can adapt to changing priorities easily. Knowledge and experience of Opera would also be an advantage.

What we offer

• Hotel-based incentive schemes • Discounted accommodation within the group • Excellent training and development opportunities within both the hotel and the company • Meals on duty • Monthly celebration lunch • 25% discount in Printing Press Bar & Kitchen • 25% discount in Burr & Co

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